Job Details
Claims Processor
Harrogate
Salary up to £30,000
Are you looking for a career within the Insurance Industry?
We are working with an innovative and market leading Insurance brokerage who have an exciting opportunity for a Claims Advisor to join their team.
The successful candidate will come from a background of providing the very best customer service and office administration experience.
Responsibilities:
* Maximise the profit of the business through effective call handling and working to agreed KPIs and performance targets.
* Work flexibly to support the business needs.
* Successfully handle difficult and contentious calls with customers; this includes being the first point of call when customers wish to raise complaints and to discuss their desired outcome.
* To identify fraudulent claims / claimants
* Effectively explain policy limitations to policyholders, whilst providing excellent customer care.
* Support the Manager, Team Leader and Account Executives with ongoing service development.
* Compile comprehensive, thorough and detailed letters and emails to both policyholders and third parties alike.
* To be able to identify underwriting ambiguities and create request for change documents accordingly
Essential:
* Organise, prioritise & undertake work in an efficient & logical manner
* Must have strong administration background and ability to organise workload
* Must have good IT literacy, familiar with Outlook, Word and Excel
* Sound problem solving abilities with a good and appropriate use of initiative
* Maintain an enthusiastic & high energy approach to work
Benefits:
* Annual discretionary bonus
* 25 days annual leave plus bank holidays
* Death in service benefit 4 x base salary
CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.
How to apply
Apply Here